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Insights The Latest Look

A “paws” for thought: why beauty brands are investing more into pet care

Pet grooming has historically sat in its own ‘lane’, often associated with vets or smelly pet shops, and being a fairly practical and utilitarian affair. However, something has changed in the last few years, pet grooming, with a focus on dogs in particular, has become an area we’re seeing more and more well known beauty or fashion houses expand into – and frankly, we’re not actually that surprised.

Beauty is famous for category creeping

Over the last decade, beauty brands have been category creeping, taking over almost every adjacent space that could be considered relevant – from wellness categories like supplements to homeware fragrance, it was only a matter of time before brands noticed this untapped category and realised their demographic are also pet owners and looking for more luxurious alternatives to make their pets smell and look as good as they do.

Over the last few years we’ve seen a surprising amount of well-known brands, across a range of budget and brand ethos’ enter the pet/dog grooming space. From designer brand Dolce & Gabbana, haircare specialists OUAI, fragrance specialists Jo Malone London and sustainability focused brands like Green People and Faith in Nature all offering some kind of elevated dog grooming shampoo, conditioners or perfumes.

And it would be amiss not to mention the retailers stocking these products too- online beauty retailers Lookfantastic, Cult Beauty (both THG-owned) and Feelunique all added pet care to their lifestyle offering, and this also proved to be a success for these brands. Taking Lookfantastic as an example, who led the way with this offering, they saw dog shampoo searches jump 38% over three months after entering the category in 2021.

Rituals dog spa collection

Some beauty brands brands taking the dog grooming leap

OUAI, the trailblazer here with its Fur Bébé dog shampoo, on the more luxury end of the price spectrum priced at £28 per bottle, launched as a limited-edition SKU back in 2018, well before this became a trend. It’s a sign that this dog grooming trend has been quietly building for a good few years now.

Jo Malone London, one of the newer brands to enter the dog grooming block this month, took the formulation route, partnering with British pet-care specialist WildWash with its Orange & Cedarwood dog shampoo, priced at £18. It produces a scent lifted straight from its signature fragrance language and then applied to an entirely new customer- our fury, four-legged kind!

Rituals is the latest and arguably most ambitious brand to enter the category. Launched this September, Rituals Dog Care debuted with not just one but seven products: a shampoo, dry shampoo, paw balm, mouth spray, detangling spray, air & fabric freshener, and a dog perfume. The range is completed with an adjustable collar, dog ball and a portable water bowl, alongside two curated gift sets available to buy. It’s a striking level of commitment from a brand best known for candles and body care- a clear signal that Rituals sees dog grooming as more than a passing marketing moment!

And then there’s Dolce & Gabbana, which pushed the crossover furthest of all with Fefé, an £83 fragrance made specifically for dogs. Beauty’s luxury-pricing logic applied, almost provocatively, to a market that’s never had a “designer” tier before.

It was only a matter of time

Alongside the fact that the beauty industry is pretty brazen with its category creeping, there are three other factors that play into the rise of the beauty dog grooming trend:

Skinification:

The same ingredient-transparency mindset driving human skincare (targeted formulas, active ingredients, the want to “know what’s in it”) is being applied to coat and skin care for pets.

Pet humanisation

Dogs are increasingly treated as family members whose self-care routines mirror their owners’. Owners spend more on their dog grooming than they spend on their own hair cuts and if you’re doing a five-step evening routine, then why shouldn’t your dog get one too?

Premiumisation

Pet care has traditionally been a value category but beauty brands see white space at the top of the market that few have claimed yet, until now.

Tread carefully

While most are loving this niche trend becoming more popular, it isn’t all positive. Dolce & Gabbana’s Fefé drew criticism from the RSPCA, a reminder that crossing into an animal-welfare-adjacent category may carry reputational risk, especially if it reads as opportunistic rather than genuine.

The brands that have landed well here are Jo Malone with an established pet grooming partner WildWash, OUAI that has garnered years of quiet credibility and the likes of Faith in Nature whose formulations are natural, specifically formulated for dogs and cruelty free. These brands appear to be treating the category as a real formulation challenge, not just another marketing stunt.

What does it mean for brands and marketers?

This is a great example of testing just how far a brand’s offering and credibility can stretch before it starts to lose shape. Fragrance houses moving into scent-led grooming makes intuitive sense, just as a skincare brand extending into ingredient-led pet coat care can feel like a natural next step. 

But there’s a lesson here for any brand considering a move into an adjacent category, whether that’s pet care or something else. The extension needs to have a credible link back to what the brand is already known and trusted for. A cute product shot might grab attention, but it won’t create credibility and sales on its own.

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Insights The Latest Look

Why the way you measure influencers might be failing you

Your latest campaign report lands but the numbers look thin.

Twelve creators, 400,000 views and the discount code was redeemed 38 times.


Somewhere in the gap between that reach and that revenue sits the conversation that every beauty marketer has had with their finance director who wants to know what the budget actually bought.

Here’s what we typically find happens in that gap.

Why beauty buying doesn’t follow the click

Beauty shoppers rarely buy on first sight. They see a product once in a get-ready-with-me video on socials, then again in a dermatologist’s explainer, then a third time in a comparison video where someone they trust puts it next to the thing they already own. Trust in skincare matters and it builds slowly because the purchase carries a risk- a £45 serum that reacts badly costs the customer more than just the £45.

The research the consumers do outside of seeing the product placements happens in places analytics tools cannot see.

Think about the TikTok comments section where people report how the product behaved on their skin type. Or a Reddit thread comparing it to the cult favourite. Even a screenshot you’ll never see dropped into an encrypted WhatsApp group with “has anyone tried this?”

Each of those touchpoints moves the sale forward but none show up in a report as a session, a source, or a click.

Despite this, the way we measure ‘performance’ has barely moved. The Influencer Marketing Hub’s 2026 Benchmark Report found 45.9% of brands still rely on promo and discount codes as their primary way of tracking creator performance. While these codes work beautifully for people who buy within 48 hours, they miss almost everyone else.

woman browsing on phone

Here are four things that can help prove their value

From our work with influencers, we’ve seen that creator activity pays back in four different areas, and each one needs its own metric. Report all four together, and you have a channel you can defend to any naysayers during your next budget meetings.

Is it converting?

Probably the easiest of the lot- start with the revenue you can trace. Discount codes, affiliate links, TikTok Shop checkouts and creator-allowlisted ads all produce clean numbers, and you should track every one of them. The mistake we can make is treating that figure as the total when really it’s just the beginning.

Allowlisting (previously known as whitelisting, a term the industry has largely dropped) is when a creator grants a brand permission to run paid ads directly from the creator’s own social handle. Instead of the brand reposting or repurposing the content under its own account, it gets access through the platform’s ad tools- Meta’s Partnership Ads or TikTok’s Spark Ads, for example, to boost the creator’s organic post as a paid placement. The ad still carries the creator’s name, face and engagement history, but the brand can apply its own targeting, budget and optimisation to it. And because it runs through the standard ads platform rather than a simple repost, performance is fully trackable end to end.

Because of this, allowlisted content is where most of the traceable money now sits. Brands are running more creator-generated ads year on year, pushing organic creator posts into paid placements where the targeting and the tracking both behave properly.

If your creator budget currently produces no trackable revenue at all, we can help you fix that before going near the harder forms of measurements, like vanity metrics.

Vanity metrics

Two to six weeks after a burst of creator activity, several things tend to move before revenue does: branded search volume, direct traffic, saves and shares, and the volume of user-generated content and reviews mentioning the product.

Branded search is the most useful of those, partly because it costs nothing to check and is very hard to fake. Set a baseline in Google Search Console before the campaign starts, then watch for lift in searches combining your brand name with the product.

Saves and shares deserve closer attention than likes, since somebody saving a video intends to come back to it. A report from Traackr’s 2025 data found nano creators drove a 35% rise in save and share rates, so smaller partners often generate the strongest intent signals even when the view counts may look unremarkable. We often recommend a variety of nano, micro and macro influencer activity for optimal influencer effectiveness, depending on the budget.

Compounding results

The slowest return is also the biggest one. Creator content keeps working long after the campaign window closes, because it has become part of how beauty products get discovered at all. So, if you look at your initial conversions and your vanity metrics and feel a bit down about the numbers, remember this content isn’t going anywhere. It’s now a part of the tapestry for people making related searches to your brand and product.

YouTube content appeared in 78% of Google AI Overviews for product comparison searches, according to a recent report. Novi’s study of 10.7 million ChatGPT citations between January and May 2026 found Reddit is the single biggest source ChatGPT draws on for beauty recommendations, ranking above Sephora and Allure. This data matches perfectly the data Foundation also reporting in our beauty AI SEO guide available here.

So when a shopper asks an AI assistant which vitamin C serum suits sensitive skin, the answer is assembled partly from creator videos and community threads your brand paid to start. A video posted in March is still earning its fee in November.

Make your research primary

Everything we’ve talked about is evidence more than proof, and proof needs a test.

The simplest test you could do is a post-purchase survey asking new customers how they heard about you, with individual creator names as options instead of one “social media” catch-all. Self-reported data is imperfect, but it still surfaces influence that no tracking pixel will ever be able to.

A regional holdout goes further. Run creator activity across most of the UK, deliberately hold it back in one comparable region, then measure the sales difference between them.

That gap is your incremental impact. Design one that stands up to matched regions, a long enough window, and clean baseline data, for example. But this is where it can get technical and a bit more complex. Speak with us if you are looking at your influencer activity and struggling to prove their value, because this is exactly the kind of thing that our teams can support you with.

creative meeting

Four things to set up before your next creator brief

None of the above suggestions require fancy platforms or a bigger budget. But it does require you to think more strategically. Before the next round of contracts goes out, think about:

  • Adding a “how did you hear about us?” question to your post-purchase flow, with creators listed by name rather than lumped under social.
  • Take a branded search baseline in Google Search Console now, so there’s something to compare against in three months.
  • Agree on the reporting window that goes further than just the month or two.
  • Brief creators on the language their audience actually search and ask, rather than your own campaign slogans.

The first two you could do this afternoon. The second two change how the whole programme gets judged, which is the harder but more valuable shift.

Give creator activity a fair trial length

Beauty brands that cut influencer budgets usually do it after judging a channel over two weeks that really pays back over six months. The activity gets pulled, discovery slows a quarter later, and nobody joins the two events up because the reporting never spanned long enough to show the link.

Measuring across these four areas takes more setup than reading a code redemption report, but it gives you something far more useful: a defensible case for the budget, and a clear view of which creators genuinely have impacted your brand awareness rather than simply posting about it.

Your best-performing creator of last year might be sitting at the bottom of your spreadsheet right now, for no reason other than the metric you judged them on.

We’d love to hear from you, get in touch today and we’ll have a member of our social and influencer team audit your current campaigns and how effectively you’re measuring them.

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Insights The Latest Look

Beauty digital PR: why real stories earn the coverage AI-written pitches never will

If you type “best retinol for sensitive skin” into ChatGPT then you’ll get a shortlist of five or six brands by name. No sponsored row, or shopping carousel, and no way to bid your way onto it. Beauty has always run on somebody else’s recommendation: the friend who won’t stop talking about a particular serum, the beauty editor whose verdict you really trust, the Reddit thread you read doom scrolling at 11pm, or the pharmacist who pointed you towards the £6 version.

That AI recommendations are now doing the same job at this, but at scale. This means the job for beauty marketers has changed scope- how to get your brand or product to rank for a particular keyword or key phrase now matters less than being recommended in the answers.

Beauty shoppers are always asking someone else

The beauty category has never been a simple solo or impulse decision. People ask before they buy, and they ask because the stakes feel more personal with greater consequences – for example, will your skin breakout? A foundation shade or an acid that might wreck your barrier, a £48 serum you’ll be living with for three months but has reacted badly to your skin.

These discovery and purchasing habits are now colliding with a big change in how search works. Pew Research Centre found in July 2025 that when Google showed an AI summary, users clicked through to a traditional result only about 8% of the time, down from 15% when no summary appeared. The beauty industry feels this faster than most sectors because so many beauty queries are advice-shaped rather than navigational. Like, does this work on 4c hair? What’s serums are safe to use in pregnancy? Is the e.l.f. contour dupe as good as the original? An AI answer handles all of these queries in one go, and the researcher never clicks through, they never actually reach your product page.

The money involved makes it worth paying attention to. The British Beauty Council’s Value of Beauty 2026 report put the industry’s contribution to the UK economy at £28.3 billion in 2025. A meaningful slice of that gets decided before anyone lands on a website at all…

What AI reads when it builds a beauty shortlist

Editorial coverage is the raw material

Muck Rack and Generative Pulse’s 2025 “What Is AI Reading?” analysis found that more than 95% of links cited in AI answers were unpaid, and around 85% of those were earned media. Ahrefs, looking at 75,000 brands in 2025, found that branded mentions across the web correlated with AI Overview visibility at 0.664, which is a strong relationship by any standard.

Read that through a beauty lens and it’s pretty obvious.

The brands appearing in AI answers are the brands appearing in the likes of Cosmopolitan UK’s best-of roundups, in Get The Gloss ingredient explainers, in Refinery29 reviews and Which? Reviews testing.

Your paid social spend does not feed that machine. Your owned blog barely does.

Earned coverage does, which is why digital PR has quietly become a visibility channel rather than a brand-awareness nice-to-have it once was.

Beauty editors can tell when a pitch was written by a robot

Time pressure is a huge reason why AI-generated press releases may seem tempting. But the trade-off is worse than most people assume. Medianet’s 2026 Australian Media Landscape Report surveyed over 800 journalists and found 78% said AI-generated pitches lowered their trust in PR content, while 48% reckoned they could almost always spot an AI-written pitch.

Bare in mind, the same report found that 86% named press releases as their most-used story source, so the channel still works but it needs to be human-led. A features editor at a national paper who has had four generic “revolutionary skincare breakthrough” pitches from you is not opening the fifth, and no amount of volume will fix that, the interesting, unique angle will.

The angle is the thing AI can’t invent

Language models produce statistically likely phrasing, that’s why every AI-written beauty release reaches for the same vocabulary. Like revolutionary, game-changing, transformative, clinically proven or glow type phrases. Editors have read those words nine hundred times this month… and with the latest developments on watermarks in text, it’s only getting easier to prove this.

What earns coverage is material that only you have. Sales data showing a 300% spike in searches for barrier repair products after a particular TikTok trend, or your formulation chemist explaining why a trending ingredient doesn’t do what the internet says it does. Independent consumer research on how women over 45 actually shop, or a founder story with a real reason for existing behind it – these stories stand out.

Strong beauty digital PR is built on assets like these because they give a journalist something to write and therefore gives an AI something to cite. Ask yourself “what does your brand know or do that nobody elses does” then build the story out from there (rather than starting with the product).

Human PR writer

A 20-minute test you can run before your next meeting

Here’s something to try – open ChatGPT, Gemini and Google’s AI Overviews and ask each one the questions your customers may ask. “Best affordable vitamin C serum UK” “what should I use for postpartum hair loss” “cruelty-free foundation for oily skin”

Then check three things:

  1. Is your brand named at all?
  2. Which publications are being cited in the answers?
  3. Are your closest competitors there, and what coverage put them there?

That citation list is a media target list someone else has already built for you. It tells you exactly which titles carry weight in your category, which is a far better starting point than a bought media database.

Where this leaves your PR plan

AI belongs in your PR workflo- use it to summarise research, tidy a media list, spot a trend early or proof a draft at 6pm. Hand it the parts of the job that were never the valuable bit.

You should be keeping the angle, the data interpretation and the journalist relationships firmly human, because those are the elements that turn a story into coverage and coverage into citations.

The beauty brands winning visibility right now are not the ones publishing most often, they’re the ones giving editors something genuinely worth writing about.

We recently conducted our own independent AI in beauty research which is available here. We did a deep dive analysing which brands are being recommended, where AI platforms are actually sourcing their answers, for example Who What Wear, and what the data reveals about the gap between traditional digital authority and real AI visibility. We hope this white paper will help you to get your beauty brand winning in AI Search.

If your brand isn’t showing up when an AI is asked what works in your category, that’s a fixable problem, and it starts with earning coverage that deserves to be there.

Read the white paper above, and as a beauty digital PR agency, Foundation can help you build campaigns and stories that beauty editors actually want to read and AI models will cite.

Take a look at our digital PR services and let’s talk about getting your brand into the answers.

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Insights The Latest Look

Longevity-washing and the trust problem

 Making claims people can trust 

Longevity has become beauty’s new favourite word. It’s on serums, body creams, supplements and treatment lists, and the science behind it is moving quickly enough that most marketing teams are writing claims faster than their labs can substantiate them. And consumers, who are getting very good at spotting the gap between a scientific-sounding claim and an actual result, have started taking notice. 

For industries like financial services, their marketing teams have a thorough checking routine most beauty teams would find exhausting. Every claim has to be evidenced before it even goes near a campaign, every statistic carries a named source, and compliance holds a genuine veto over creative. It looks painfully slow from the outside, and as our sister agency, Balance, can attest it can be troublesome, but it’s given finance brands years of practice at something the beauty industry is about to need badly…how can we regulate terms like longevity?  

Longevity and beauty marketing  

The term first escaped form skincare marketing and we’ve seen it with some of our own skincare clients, and the obsession over the word is real. Skincare marketing has since moved on and we’re seeing more in haircare products, make-up, even some fragrance ad copy. L’Oréal chief executive Nicolas Hieronimus described the shift in March 2026 as a “new era of science”.  

With the shift, naturally the audience has widened too. Terms like prejuvenation and collagen banking have pulled 20-somethings into a category that once spoke almost exclusively to women over 45, which means a single product now needs to make sense to two very different buyers. 

That growth has produced its own problem, and the industry already has a name for it. Longevity-washing describes products that borrow the vocabulary without carrying the evidence, and the temptation is easy to understand. Preventative benefits resist the before-and-after formats that beauty social thrives on, so brands reach for bolder wording to fill the gap. 

What the ASA will actually let you say 

The Advertising Standards Authority spent April and May 2026 working through a run of cosmetic anti-ageing rulings, and the pattern across them should worry any brand writing longevity copy. Holding data is no longer enough. The regulator wants evidence that reflects the finished product as it is sold, not the isolated active inside it, and it rejected a peer-reviewed paper from a major dermo-cosmetic brand on exactly that basis.  

 

Eucerin London Tube Ad

 

The ruling shows how tight the standard has become. The ASA found the brand Eucerin had not evidenced that exosomes, once formulated into a topical serum and applied to the face, produced the regenerative effect described, and it noted that unqualified claims such as “rejuvenation” are not generally acceptable for cosmetic products.  

Two further rules catch longevity marketing repeatedly. Every distinct claim needs its own evidence, so proof of improved texture does not license a claim about lifting. And any numerical or time-based claim, whether that’s a percentage or looking five years younger, needs instrumental data rather than purely consumer self-assessment and reviews. Something all brands should consider: audit your claims before someone else does it for you.  

Your customers are already sceptical 

The Fashion Institute of Technology’s Cosmetics and Fragrance Marketing programme surveyed 1,654 beauty consumers in May 2026 for its Longevity of Beauty study, and the trust hierarchy it found is stark. Dermatologists and doctors are trusted by 75% of respondents and scientists by 67%, against a mere 5% for influencers.  

More uncomfortable for longevity brands specifically: only 14% said terms like NAD+, exosomes and epigenetics made a product feel more credible, while 32% read them as marketing language. It’s interesting to see that vocabulary that feels like proof internally, reads as just noise to a third of your audience.  

Timing expectations are the other trap- 42% of consumers expect visible results within a month, which is faster than healthy-ageing biology delivers, so a brand that stays vague about timelines loses believers by week four. 

 

AI systems are checking your homework too 

Research into generative engine optimisation (AI SEO), including a Princeton study presented at KDD in 2024, found that adding statistics to content lifted citation frequency in AI search results by 41%, and in contrast, if you don’t provide any statistics to back up your claims, you’re likely to get penalised: unsubstantiated claims without numbers or sources are among the things that actively reduce citation odds, while author bylines, organisation schema and consistent identity across can help web raise them.  

The LLM models weigh-up consistency across independent sources when deciding how confident they are to recommend a brand, which means a claim your own site makes, unsupported by press, reviews or expert coverage, simply does not get repeated back to the consumer. Our own independent research backs this up further,  showing that the AI’s source brand owned content just 7% of the time. 

The same FIT research found just 2% of consumers currently consult AI platforms for product reviews before buying. The behaviour that earns AI citations is identical to the behaviour that keeps the ASA satisfied, so this costs you nothing extra. Our SEO services team treats the two as one workstream. 

 What you can do next 

Here’s a couple of actionable takeaways we suggest you, as beauty markets do… 

Log into GA4 and pull your five highest-traffic product pages and read every efficacy claim on them, including the ones buried in the ingredient copy. Then put each through four questions: 

  • Does the evidence cover the finished formulation, or only the active ingredient in isolation? 
  • Would a consumer read this claim the way you intend it, or would they hear something stronger? 
  • Is every statistic sourced, dated, and based on instrumental measurement rather than how testers said they felt? 
  • Does the product name itself make a claim you would struggle to defend? 

The ASA applies the same substantiation standard to product names as it does to ad copy – a serum with “renewal” in the title is making a claim before anyone reads a word of the description. Anything that fails a question gets rewritten or evidenced properly. Nothing stays live on the strength of it having always been there. 

Secondly, make credentialed experts a visible part of your brand, not just a footnote in your marketing. Start with quotes to back your claims, then build up to real faces and video content across your website and socials, the more visible the expert, the more credible the claim. 

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How To's

Using Social Proof to win the sale

What is Social Proof?

Social proof is simply the concept of being influenced by what others do. As humans, we are deeply influenced by what others do. Social proof has been proven by behavioural science to be one of the most effective ways to nudge customers towards an action.

When Google released its Messy Middle study, they tested a number of different biases to determine which were the most effective in encouraging people to switch from their favourite brand to an alternative brand. This test proved that social proof was “the most powerful behavioural science mechanism to counteract discounting.”

Why is Social Proof so important?

People are overwhelmed with information and options, constantly bombarded by ads, marketing emails and search results. Empathise with your (potential) customers. Using social proof is important to help customers feel they’re making the right decision. People are naturally cautious and often reluctant to try something new, but by using some of the above tactics you can help to offer that reassurance and win the sale.

Here are 5 ways you could be using social proof to nudge customers towards a purchase:

1. Star Ratings & Reviews

Arguably the most important way to demonstrate social proof is articulating your credibility and building trust with your customer through genuine, authentic reviews.

  • Encourage Reviews: Ensure customers can leave reviews and rate your products.
  • Highlight Star Ratings: Display star ratings prominently on your website and product pages.
  • Use Schema Markup: Leverage schema markup to enhance the visibility of your ratings in organic search results.
  • Showcase Ratings in Ads: Platforms like Google Shopping allow you to include star ratings in ads, helping you stand out and win more clicks.

          beauty pie reviews

2. “X% of people said…” 

Sharing statistics that show how many people trust your brand can be incredibly persuasive. For example:

  • “95% of customers would recommend our product to a friend.”
  • “One sold every 5 seconds.”
  • “8 out of 10 people preferred our product over the market leader.”

Use these stats in banners, product pages, or even checkout pages to reassure customers of their decision.

Brands like Victoria Beckham and UK Lash do this really well, promoting stand-out stats like “one sold every 10 seconds” online and in their ads.

Victoria Beckham eyeliner reviews

 

3. User-Generated Content (UGC)

UGC is content created by your customers, normally in the form of video or photo content, that shows their experience with your product.

  • Customer generated content: Allow customers to upload images of themselves using your product directly to your product pages or tag you on social media. Reviews with photos are also very effective.
  • Incentivise sharing: Offer incentives like discounts or competition entry, to encourage customers to create product content for you. This content can also be leverages on your socials and in ad content (providing usage rights have been agreed).

We love how REFY utilises it’s content from it’s customers, using it across the website and on their socials. It adds extra authenticity and builds a strong sense of community.

mac cosmetics social proof

REFY UGC

4. Case Studies and Testimonials

Highlight detailed stories of how your product has made a difference for real customers.

  • Real customer stories: Create a “Customer Stories” or “Inspiration” section on your website to showcase your community’s love for your brand.
  • Create dedicated case study pages that outline the problem, solution, and results, where possible using video testimonials to prove authenticity.

The source skincare success stories

5. Bestseller and Trending Labels

Mark popular products with labels like “Bestseller,” “Trending Now,” or “Customer Favourite.”

  • These labels not only guide customers but also create a sense of trust because others have already chosen those items.
  • Showing how many times the product has been purchased can also be an effective subconscious nudge that the product is popular and other people like it, therefore it is worth considering.

charlotte tilbury best sellers

charlotte tilbury best sellers screenshot

At Foundation, our specialist teams of beauty enthusiasts live and breathe digital. Beauty isn’t just what we do, it’s what we think about, non-stop! We’re driven by a genuine passion for helping beauty brands define their niche, and grow to the next level. Take a look at some of the brands we’ve helped. Whether you’re looking to boost online sales, increase visibility through SEO, or elevate your social channels with impactful content and strategy, our team is ready to help. Get in touch today and let’s build something amazing together.

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Insights

The power of nostalgia marketing within the beauty industry

Beauty is an industry that thrives on innovation and reinvention, so it’s unsurprising that some of the best campaigns we’re seeing right now are those whose roots are in the past. Nostalgia as a marketing tool is the strategy of tapping into consumers’ fond memories and past cultural touchpoints, and right now we’re seeing it appear all the time in beauty. So, why is it resonating so strongly and how can brands harness this tactic?

Why does nostalgia marketing work so well for beauty brands?

Emotional connection – beauty has always been deeply personal so if a brand references past eras or cultural moments or products that a consumer grew up with, it allows them to speak to consumers on a deeper level and it’s very likely that it will immediately spark an emotional response which helps build trust and a connection with that brand. 

Social media virality – nostalgic products and moments are easy to share and often do very well on social media, garnering lots of likes, comments and shares. Throwback TikTok trends and Instagram retro aesthetics always get shared and consumers love sharing things that remind them of happy past times. Throwback moments and products encourage natural UGC making nostalgia a great social media growth tactic. 

Comfort in familiarity – in a world that has so much turbulence and uncertainty right now, by fondly looking backwards, consumers can find a lot of comfort through this familiarity. Recognisable scents, packaging or products can be like emotional anchors to consumers, comforted by the sentimentality of the past and it helps them feel authentically connected to the brand.

Jo Malone Paddington

Helping appeal to a broader audience – by referencing cultural moments from the past, it helps younger brands resonate with a wider, older audience. Using 90’s trends in your products and marketing will resonate with millennials who lived it the first time round while also appealing to Gen Z audiences who may be discovering the trend for the first time.

Which brands are doing it well?

There are some brilliant nostalgia marketing examples from brands like Lush, MAC, Lancôme, Jo Malone, Urban Decay and even younger brands like Kylie Cosmetics.

Lancôme launched their iconic Juicy Tubes in 2000. After discontinuing them in 2018, by 2020, lip gloss once again came back in style, and Lancôme revived their iconic Juicy Tubes – with huge success. This is a great example how bringing back cult favourite, discontinued products uses nostalgia branding to tap into past trends and build authentic connections with old and new consumers alike. 

Lancome Juicy Tubes

Kylie Jenner is a Gen Z icon, so Kylie Cosmetics isn’t the first brand you’d expect to lean into Gen Z nostalgia marketing, but it has done so successfully on several occasions. One standout example for me was the brand’s Freddy Krueger Halloween collection, which came packaged in a VHS-inspired box. This clever design didn’t just give consumers makeup but also a nostalgic experience of unboxing a VHS tape which older generations would have been very familiar with.  

Kyle Jenner VHS nostalgia marketing

British brand Jo Malone has leaned heavily into nostalgic marketing in many ways. It has been utilising its British heritage and creating scents that are quintessentially British and undoubtedly nostalgic to many. Like Paddington Bear’s orange marmalade scent, it’s Raspberry Ripple ice cream scent and their campaign featuring Tom Hardy, utilising Hardy’s British roots and love for London, all of which evoke a strong sense of familiarity and an emotional connection for many.

Jo Malone Raspberry Ripple Scent

How brands can utilise nostalgic marketing effectively?

Brands can achieve nostalgic marketing through various strategies, from utilising past trends in their packaging, their product assortment to creating nostalgia marketing campaigns that trigger strong emotional connections with consumers by stirring sentimental feelings.

If you’re already working with influencers and want to try tapping into nostalgia marketing to see how effective it can be for your brand, there are many influencers that are recreating 90s and 2000s beauty looks. This can be a relatively low effort, but authentic way to tap into throwback trends while creating potential viral content opportunities. 

Something that brands that use nostalgia marketing need to be mindful of, is that campaigns need to be authentic and relevant to your brand and your demographic. To create the desired impact, it’s important that brands choose the right cultural moment and/or the right collaboration that’s meaningful for your brand. Tapping into nostalgia isn’t just about reusing old ideas, it’s about carefully reinventing them so they’re culturally relevant to today’s society and specifically to your audience. 

If utilising nostalgic moments is something you’re interested in, or if you have questions about your digital strategy, get in touch with us today. Our trend-led digital marketing specialists can create tailor made strategies that will see your brand stand-out.

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